At BuyLankan, we are committed to facilitating a secure and satisfying online shopping experience. As a multi-vendor platform, we connect you with independent vendors across various product categories. Please note that BuyLankan operates solely as a platform provider, and individual vendors are responsible for fulfilling and managing their own orders, returns, and refunds.
1. Returns
Vendor Responsibility
For items purchased from independent vendors on BuyLankan, all return and refund requests must be directed to the respective vendor. BuyLankan does not manage or process returns or refunds on behalf of third-party vendors, unless the item was sold by the BuyLankan store directly.
Eligibility for Returns
Non-Perishable Items
Customers have the right to return non-perishable goods within 14 days of receiving the order, in line with the Consumer Contracts Regulations 2013. Please contact the vendor within this period to initiate a return.
Perishable Items
Perishable goods (such as fresh food or items with limited shelf life) are not eligible for return, unless they arrive faulty or damaged.
Conditions for Return
- Items must be unused, in their original packaging, and in the same condition as delivered.
- A valid proof of purchase is required.
- Vendors reserve the right to decline returns if these conditions are not met.
Return Process
- Contact the Vendor: Use the messaging or contact system provided on BuyLankan to get in touch with the vendor directly.
- Vendor Authorization: Upon vendor approval, return instructions will be provided.
- Shipping: Unless the product is faulty or damaged, the buyer is responsible for return shipping costs. A trackable delivery method is recommended.
2. Refunds
Vendor-Handled Refunds
Refunds for vendor-sold products are processed and approved by the individual vendor. Vendors are responsible for:
- Inspecting returned items
- Determining refund eligibility
- Processing refunds to the original payment method within 14 days of approval
BuyLankan Store Orders
If your order was placed through the BuyLankan store (not a third-party vendor), you may contact our team directly at contact@buylankan.co.uk or call +44 1494794994 for return and refund support.
3. Faulty or Damaged Items
If an item arrives faulty or damaged, please contact the vendor immediately. They will arrange a replacement or issue a full refund, including shipping costs.
For items purchased through the BuyLankan store, contact us directly for assistance.
4. Exchanges
Exchanges are only permitted for defective or damaged items, and are subject to vendor approval. For BuyLankan store products, contact contact@buylankan.co.uk.
5. Exceptions
The following items are generally non-returnable:
- Perishable goods
- Customized or personalized products
- Items not in original condition or missing parts due to customer handling
6. Platform Disclaimer
BuyLankan is a marketplace platform and does not bear responsibility for the return, exchange, or refund processes of individual vendors. Each vendor operates independently and is fully responsible for their own policies and customer service. BuyLankan will, however, intervene in the case of unresolved disputes to ensure compliance with our platform standards.
7. Contact Us
If you have any questions or require assistance with a BuyLankan store order, please contact us:
Email: contact@buylankan.co.uk
Phone: +44 1494794994
This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. To learn more about your rights as a consumer, visit the official UK government website.